Gong identifies the language that was spoken on a call. If the language is incorrectly identified, or if multiple languages were spoken in a call and you want the transcript to reflect a different language than the one reflected in the transcript, reprocess the call from the call page.
To do this, select Transcribe call in correct language and select which language you want the transcript to be in.
Keep in mind
* Reprocessing can only be done within 90 days of the call recording.
* Reprocessing can take up to 1 hour, during which time the call is unavailable.
* Transcribing the call in a different language is not translation. If you want to translate a call transcript, do this via the translate button on the call screen. Learn more
* After a call is reprocessed, Gong reapplies its analysis to the call, and related insights will be based on the new language.
* If you see that Gong is consistently misidentifying your call languages, contact Gong support.